call center, contact center

call center, contact center
Телекоммуникации: ЦОВ (Центр Обработки Вызовов)

Универсальный англо-русский словарь. . 2011.

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Смотреть что такое "call center, contact center" в других словарях:

  • call center — /kolˈsɛnter, ingl. ˈkɔːlˌsɛntə(r)/ [loc. ingl., comp. di call «chiamata, telefonata» e center «centro»] loc. sost. m. inv. contact center □ centralino …   Sinonimi e Contrari. Terza edizione

  • Call Center Forum — Das Call Center Forum Deutschland e.V. (CCF) ist der 1996 gegründete Verband der deutschen Call Center Wirtschaft. Das CCF vertritt die Interessen des Wirtschaftszweigs gegenüber Politik, Multiplikatoren und Medien. Sitz des Verbandes ist Berlin …   Deutsch Wikipedia

  • Call center industry in the Philippines — A typical call center production floor in the Philippines One of the many call centers located within Metro Manila Call ce …   Wikipedia

  • Call center — Centre d appel Un vaste centre d appel situé à Lakeland, en Floride. Un centre d appel est un ensemble de moyens, humains, immobiliers, mobiliers et techniques, qui permet de prendre en charge la relation à distance entre une marque et son marché …   Wikipédia en Français

  • Contact Telecom — Type Privately held company Industry Telecommunications IT Services Area served Worldwide Key people James Buttafuoco Managing Partner Peter Yelle Partner Website …   Wikipedia

  • call centre — ➔ centre * * * call centre UK US UK (US call center) noun [C] ► COMMERCE, MARKETING an office or business in which employees provide phone support for the customers of one or more companies, or sell or advertise their goods or services by phone:… …   Financial and business terms

  • Call forwarding — (or call diverting), in telephony, is a feature on some telephone networks that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired… …   Wikipedia

  • Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

  • Call Avoidance — is a popular strategyFact|date=January 2008 implemented to reduce inbound call volumes to contact centers in the customer service industry, particularly in the consumer market. It is based on the fact that person to person service calls are time… …   Wikipedia

  • contact centre — UK US noun [C] UK (US contact center) ► COMMUNICATIONS an office where people communicate with the customers of a company by phone, email, etc., for example, answering questions and dealing with complaints: »The company has a 24 hour contact… …   Financial and business terms

  • Contact centre (business) — For other uses, see contact centre (disambiguation). A contact centre is a facility used by companies to manage all client contact through a variety of mediums such as telephone, fax, letter, e mail and increasingly, online live chat.[1] Distinct …   Wikipedia


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